Setting up your non Fibercity Modem

Below is the basic information required to configure most  Non Fibercity Routers:

Before you begin:

  • This guide aims to assist you with configuring your own Router to work with your Fibercity  internet connection
  • Whilst we are very familiar with our own Fibercity supplied Routers, our ability to support 3rd party Routers is limited and on a best efforts basis
  • You can review our router compatibility guide here:  Third Party BYO Modem Requirements
  • You’ll need your Fibercity username and password which can be located on the email we had sent to you earlier upon provisioning.
  • You’ll need your broadband connection to be fully provisioned and working .
  • You will need to be connected to your router’s WiFi or (recommended) have a computer with an Ethernet cable plugged into one of the “LAN” ports on the back of the router

Generic Settings for ADSL Connections

  • Encapsulation Protocol: PPPoA
  • Connection Type: ATM
  • PPP User Name: [user]@fibercity.co.nz
  • (Note: This can be found in the Broadband Configuration Details email we sent you)
  • PPP Password:
  • (Note: This can be found in the Broadband Configuration Details email we sent you)
  • Multiplexing: VC-Mux
  • VPI: 0
  • VCI: 100
  • MTU: 1492
  • MSS: 1452

Generic Settings for VDSL Connections

  • Encapsulation Protocol: PPPoE
  • Connection Type: PTM 
  • PPP User Name: [user]@fibercity.co.nz
  • Note: This can be found in the Broadband Configuration Details email we sent you)
  • PPP Password:
  • (Note: This can be found in the Broadband Configuration Details email we sent you)
  • VLAN Tagging (802.1Q): 10
  • VLAN Priority: (802.1P): 0
  • MTU: 1492
  • MSS: 1452

Generic Settings for UFB Connections

  • Encapsulation Protocol: PPPoE
  • Connection Type: Ethernet
  • PPP User Name:[user]@fibercity.co.nz
  • Note: This can be found in the Broadband Configuration Details email we sent you)
  • PPP Password:
  • (Note: This can be found in the Broadband Configuration Details email we sent you)
  • VLAN Tagging (802.1Q): 10
  • VLAN Priority: (802.1P): (Specify if mentioned)
  • MTU: 1492
  • MSS: 1452

Note: You may not be prompted for all values.

Static IPv4 DNS

  • Primary: 114.23.1.1
  • Secondary: 114.23.2.2

Static IPv6 DNS

  • Primary: 2406:1e00:1000::1
  • Secondary: 2406:1e00:1000::2

For assistance configuring your third-party router, we would recommend consulting a user manual for your specific Router (usually easily found on the web), or by contacting the manufacturer for your Router.

If you are still experiencing any difficulty with getting connected, please Chat with us onine or call us on 0800 828880 (8AM to 5 PM, 7 days a week)

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